Find answers to common questions about Textplate, including SMS services, DLT templates, SMS API integration, OTP messaging, SMS credits, pricing, and account management.

1. What is Textplate?

Textplate is a business SMS platform designed to help Indian businesses send TRAI-compliant SMS using built-in DLT templates through a web dashboard and developer-friendly REST API.

2. What can I use Textplate for?

Textplate can be used to send OTPs, alerts, appointment reminders, order updates, notifications, and other transactional SMS.

3. Who can use Textplate?

Textplate is built for Indian startups, developers, e-commerce businesses, SaaS platforms, service providers, and growing businesses that need to send SMS through their websites, applications, and business systems.

4. Is Textplate suitable for Indian businesses and developers?

Yes. Textplate is designed for Indian businesses and developers who need a simple and reliable way to send SMS through a web dashboard or integrate SMS into websites, applications, and business systems using the REST API.

5. Do I need to manage my own DLT registration to use Textplate?

No. Textplate provides built-in DLT templates and manages the required template and sender ID setup, so you do not need to handle DLT registration, sender IDs, or template submissions yourself.

6. Does Textplate provide built-in DLT SMS templates?

Yes. Textplate provides built-in DLT SMS templates with dynamic variables for your business names, customer details, OTP codes, order details, appointment details, and other important information.

7. Can I send OTP SMS with Textplate?

Yes. Textplate supports OTP SMS for sending one-time passwords to customers through the web dashboard or REST API.

8. Can I send transactional SMS with Textplate?

Yes. Textplate supports transactional SMS such as alerts, appointment reminders, order updates, notifications, and other transactional SMS through the web dashboard or REST API.

9. Can I send SMS from the Textplate dashboard?

Yes. You can send SMS directly from the Textplate web dashboard using supported built-in DLT templates.

10. Can I use Textplate with my website or application?

Yes. You can integrate Textplate with your website, application, or business system using the REST API.

11. Does Textplate provide an SMS API?

Yes. Textplate provides a REST API for integrating SMS into websites, applications, and business systems.

12. How do I send SMS with the Textplate SMS API?

You can send SMS using the API token and built-in SMS template ID from your Textplate account, along with the message details you want to send.

13. Which programming languages are supported by the Textplate SMS API?

Textplate provides SMS API examples for Node.js, PHP, Python, Dart, JavaScript, and cURL.

14. How does Textplate pricing work?

Textplate pricing includes access plans and SMS packs. You can choose an access plan based on the duration you need and an SMS pack based on the number of SMS credits you need.

15. What access plans does Textplate offer?

Textplate offers two access plans: a 30-day plan for ₹149 and a 300-day plan for ₹1,490.

16. Can I purchase another access plan while my existing plan is active?

Yes. You can purchase another access plan at any time, and it will automatically start after your existing plan expires.

17. What are Textplate SMS packs?

Textplate SMS packs are SMS credits that you can purchase and use to send SMS through your account.

18. What SMS packs does Textplate offer?

Textplate offers two SMS packs: 300 SMS credits for ₹149 and 3,000 SMS credits for ₹1,490.

19. Can I purchase additional SMS packs at any time?

Yes. You can purchase additional SMS packs at any time, and the additional credits will be added to your existing SMS credits.

20. Do I need an active access plan to use SMS packs?

Yes. You need an active access plan to use the SMS credits in your SMS packs.

21. What happens to my SMS packs when my access plan expires?

Your SMS credits remain in your account and can be used again when you renew your access plan.

22. Do SMS packs expire?

No. SMS credits do not expire, but an active access plan is required to use them.

23. Do I need to purchase an access plan or SMS pack before creating an account?

No. You can create a free Textplate account without purchasing an access plan or SMS pack.

24. Does Textplate offer free access and SMS credits for new users?

Yes. You can try Textplate with 7 days of free access and 20 SMS credits at no cost.

25. How can I contact Textplate for support?

You can contact the Textplate team at support@textplate.in for account, SMS, billing, API, or technical assistance.