Last Updated: 2026

Welcome to Textplate ("Service", "Platform"), operated by Silverline Group ("we", "our", "us"). This Privacy Policy explains how we collect, use, and protect your information when you use our SMS and OTP messaging services.

1. Information We Collect

We may collect the following types of information:

• Account Information (name, email address, login details)

• Mobile Numbers used for sending SMS or OTPs

• Message Data (template usage, delivery status)

• API Usage Data (request logs, IP address, timestamps)

2. OTP and Message Data Handling

Textplate processes OTPs and SMS content securely for delivery purposes only.

• Sensitive message content is not used for profiling or marketing

• Messages are processed only for transmission and delivery tracking

3. How We Use Information

We use collected data to:

• Deliver SMS and OTP messages reliably

• Provide dashboard analytics and usage tracking

• Improve platform performance and security

• Prevent misuse, fraud, or unauthorized access

4. Data Sharing

We do not sell or rent your data. Information may be shared only with:

• Telecom operators for SMS delivery

• Trusted infrastructure providers for system operations

• Legal authorities if required by law

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encrypted data transmission (HTTPS)

• Secure API authentication

• Access control and monitoring

6. Data Retention

We retain data only for as long as necessary:

• SMS logs for delivery tracking and reporting

• API logs for system monitoring and security

7. User Responsibilities

You are responsible for ensuring that:

• You have consent to send SMS to recipients

• You comply with applicable telecom and data regulations

• You do not misuse the platform for spam or illegal activities

8. Cookies and Tracking

We may use cookies and similar technologies to improve user experience, manage sessions, and analyze platform usage.

9. Changes to Privacy Policy

We may update this Privacy Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Us

For any questions regarding this Privacy Policy, contact:

Email: support@textplate.in